Refund & Return Policy

At Honey Palace, customer satisfaction is important to us. We strive to provide high-quality, natural honey products. Please read our refund and return policy carefully before placing an order.

Returns

Due to the nature of food products, we generally do not accept returns once an order has been delivered.

However, returns may be considered in the following situations:

• The product received is damaged during transit.
• The product received is incorrect.
• The package is tampered with before delivery.
• The product is defective upon arrival.

Refund Eligibility

To request a refund, customers must contact us within 48 hours of receiving the order and provide:

• Order number
• Clear photographs of the product and packaging
• Description of the issue

Refund requests submitted after this period may not be eligible for review.

Refund Process

Once the request is reviewed and approved, the refund will be processed to the original payment method used during purchase.

Refunds are typically completed within 5–10 business days, depending on the payment provider and banking institution.

Order Cancellation

Orders may be cancelled before they are dispatched for shipping.

Once an order has been shipped, cancellation requests cannot be accepted.

Non-Refundable Situations

• Change of mind after purchase.
• Incorrect address provided by the customer.
• Delivery failure due to customer unavailability.
• Minor variations in color, texture, or crystallization that naturally occur in pure honey.

Contact Us

If you have any questions regarding refunds, returns, or cancellations, please contact us:

Honey Palace

Website: https://www.honeypalace.in

Email: contact.honeypalace@gmail.com

We are committed to resolving customer concerns fairly and promptly.